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Apple Program Manager - WW BPR Retail Fulfillment Operations Payments United States, California, Sunnyvale 264965539
08.06.2025
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- Bachelor's degree required with minimum of 6 years in project and program management combined with payments, logistics, supply chain, and fulfillment operations with e-commerce and/or retail.
- Experience serving as a liaison to Operations business teams to develop solution capabilities (requirements, solution architecture, user testing, etc.) to support Retail Fulfillment programs, as well as Information Technology teams to design and implement robust technical solutions.
- Ability to define and run business process and technology roadmaps in support of long-term functional strategies
- Experience in managing global, complex projects including stakeholder engagement and risk management
- Consistent record of managing strategic programs, combined with the ability to execute tactical project-level activities and tasks
- Ability to capture and synthesize detailed, global business requirements and design specifications
- Experience in coordinating user acceptance testing, roll-out, training, and post-mortem support
- Ability to lead change management activities, implementing new ideas effectively within the Apple culture
- Experience in defining and implementing KPIs for operational metrics. Identify critical success measures for projects being implemented
- Excellent communication and presentation skills
- MS or MBA is highly desired
- Broad supply chain management, payment processing experience, and/or fraud mitigation in specific areas related to logistics, e-commerce fulfillment, inventory management, or order-to-cash
- Address escalations, quickly assess and develop root cause analysis and problem solution for operations escalations
- Relevant experience working with online and retail merchandising systems, data management, data architecture, payment, fraud, and CRM systems
- Proficient knowledge of the systems implementation and development life cycles
- Proficient at running multiple efforts simultaneously in a global capability, which includes working on projects with global teams
- Proven ability to lead teams with or without direct reports; natural leader and motivator, lead through influence
- Relevant project management qualifications preferred, such as PMP / Scrum Master certification
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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