JPMorgan Reference Data Associate 

India, Karnataka, Bengaluru 

264360839

Job Responsibilities:

• Independently handle user inquires / issues and resolve in a satisfactory manner for end users
• Monitoring and managing queue in ServiceNow
• Prior experience involved in User Acceptance / End User Testing
• Participate in Daily Production issue calls with technology teams and provide end user updates as required
• Identify common / repeated issues reported by end users and create knowledge articles for end users to self-resolve issues
• Publish daily / weekly / monthly metrics and KPI’s to senior management on issues / inquires
• Able to identify the test objective of each scenario to ensure application behaviour/system functionality is in-line with user story/business requirement
• Ensure Test Plan and Test Steps are set-up in test management tool against user stories across different test cycles
• Perform exhaustive and comprehensive testing (positive, negative and regression scenarios) in multiple environments
• Upload test execution evidences in test management tool to substantiate the outcome

Required qualification, skill and capabilities:

• Bachelor’s degree + 10 years of relevant experience in financial service organisation
• Prior experience in Service Desk or Manual & Automaton testing
• Have an understanding of the Agile framework and project lifecycle standards
• Have an understanding of ITIL standards
• Strong communication and presentation skills (verbal and written)
• Strong interpersonal and relationship building skills