Citi Group Associate Fraud Ops Analyst Hybrid 

United States, Texas 

262324988

Responsibilities:

• Follow investigative standards for analytical assessments
• Case/referral assignment based on level
• Complete end to end internal investigative reports
• Provide tactical analysis through referral management, linking events and data quality management.
• Identify any process gaps, contributing systemic and technical root causes
• Administrate fraud referrals from various Citi businesses, external financial institutions, and Law Enforcement agencies; identifying, building, linking and escalating cases to management for review and/or assignment
• Gather data, conduct research and provide analysis of information and data from a variety of sources, both internal and external to the business, to identify, support investigations and determine fraud trend activity, schemes and organized rings
• Produce reports and provide analysis for more complex cases either as an individual or as part of a team
• Support other Retail Bank Fraud Operations or businesses requiring assistance
• Qualifications:

• Previous US Intelligence, military, law enforcement, law firm or government service background

• 3 year fraud analytical experience
• Understanding of processes and procedures to include the collection, examination, and analysis of data
• Demonstrated writing and communication skills
• Experience in data analysis and interpretation
• Knowledge of financial products, frauds and trends
• Experience working in an in-house investigations team
• Proficiency in Microsoft Office products - Word, Excel, Outlook, PowerPoint, & SharePoint for compiling written reports and spreadsheets on an investigation

• Knowledge and Skills Required

• Excellent oral communication skills
• Good report writing skills to accurately articulate the circumstances and events of the investigation
• Good analytical skills needed to assess evidence, identify relationships and develop leads in an investigation
• An ability to multi-task, demonstrated attention to detail with ability to manage caseload and produce accurate, concise analytical reports
• Solid judgment and decision making skills
• Ability to present data, information or findings

• Knowledge and Skills Preferred

• Expresses ideas or facts in a clear, concise and open manner
• Communication indicates a consideration for the feelings and needs of others
• Actively listens and proactively shares knowledge
• Handles conflict effectively, by overcoming differences of opinion and finding common ground
• Evaluates data and courses of action to reach logical, pragmatic decisions
• Takes an unbiased, rational approach with calculated risks
• Applies innovation and creativity to problem-solving
• Open to change and flexible in a fast paced environment
• Performance is consistent, even under pressure
• Always pursues continuous improvements
• Effectively adapts own approach to suit changing circumstances or requirements.
• Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first
• Develops and implements sustainable strategies on how to perform their role, with an eye on improvement based on changes needed or refinement of approach
• 2nd language skills

• Other Requirements

• Flexibility to work on call off hours/weekends during critical project phases, if necessary
• Bachelor’s degree/University degree or equivalent experience

Experience in the following areas preferred:

• Wire Fraud Investigations
• Adult Elder abuse investigations
• Detailed Report writing
• High level Interview/Communication skills
• Law enforcement/Investigation experience

Anticipated Posting Close Date:

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