Bachelor's degree or equivalent practical experience.
3 years of experience in customer success, account management, sales, or a related client-facing role within the Software-as-a-Service (SaaS) or technology industry.
Ability to communicate in English and Spanish fluently as this is a customer-facing role that requires interactions with local stakeholders.
Preferred qualifications:
Experience in the education technology sector or working with educational institutions.
Experience with Google for Education products (e.g., Google Workspace for Education, Chromebooks with Chrome Education Upgrade, Google Classroom).
Understanding of the K-12 or Higher Education landscape and challenges (from public and private sectors).
Ability to drive product adoption and customer maintenance.
Ability to work on their own and manage multiple priorities in a fast-paced environment.