Applied Materials Process Support Engineer 

United States, Idaho, Boise 

261823202

Key Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Knowledge of 3 or more processes on 1 or more technologies
• Understand co-optimization / integration value for both customer and Applied BUs. Ensure strong strategic alignment across multiple business units to ensure long term success
• Understand downstream and upstream integration flow impact on co-optimized / integrated solution
• Assist with presentation of analysis during high visibility management and customer review
• Provide accurate and timely updates to management, identifying roadblocks which require additional support to resolve

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
• Proven track record of strong project management with cross functional teams
• Prior Fab Experience or within Applied experience working across multiple unit processes in an integration or cross-module role

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Bachelor's Degree

4 - 7 Years

Full time

Assignee / Regular

$108,000.00 - $148,500.00