Intuit Product Strategist Growth Retention 

United States, California, San Francisco 

261688317

As a Growth and Retention Strategist, you will:

• Collaborate with cross-functional teams, including customer success, product management, and analytics, to reduce churn and drive customer retention across our QuickBooks customer base.
• Design and execute customer experiences tailored to high value customers to proactively address pain points, reinforce product value, and deepen engagement.
• Partner closely with customer success teams to synchronize messaging and outcomes across customer communications, retention efforts, and digital support platforms.
• Use Salesforce functionality and capabilities, such as data segmentation, workflow automation, and campaign tracking, to streamline engagement strategies and measure success effectively.
• Create playbooks, toolkits, and materials that empower customer success representatives to have meaningful conversations and deliver compelling value propositions to customers to reduce churn.
• Leverage data-driven insights to identify behaviors correlated with churn risks and execute strategies to mitigate those risks.
• Monitor funnel metrics and key performance indicators (KPIs) for retention and churn, continually optimizing efforts to align with growth objectives.
• Collaborate with product teams to influence roadmap priorities based on customer feedback around adoption challenges and unmet needs.
• Test, learn and iterate quickly to drive learnings and create value with velocity.

The ideal candidate for this role:

• Experience in SaaS Businesses: Proven track record of working in SaaS organizations with deep understanding of subscription-based models, user engagement, and customer retention strategies.
• Salesforce Expertise: Proficient in Salesforce functionality, including data segmentation, customer success representative workflows, customer lifecycle management, and reporting dashboards.
• Customer Success Knowledge: Hands-on experience working within or alongside customer success teams, with a strong grasp of how retention programs support long-term growth.
• Analytical Mindset: Strong ability to interpret customer data, identify retention trends, and implement actionable insights to reduce churn.
• Collaborative Problem-Solving: Comfortable working across teams in a matrixed organization while driving alignment toward business objectives.
• Campaign Execution: Proven ability to design and launch targeted customer experiences both in and out of product.
• Customer-Centric Approach: Passionate about helping customers succeed, staying empathetic to their challenges while advocating for solutions that drive measurable impact.

Preferred Qualifications:

• Bachelor’s degree in Business, Customer Experience, Marketing or related areas. Master’s degree or specialized certifications are a plus. Equivalent experience will be considered.
• 5+ years of experience in product marketing, customer success, or similar roles in SaaS businesses.
• Experience working with financial software or with small businesses is a strong advantage.
• Ability to manage multiple projects, prioritize outcomes, and meet deadlines in a fast-paced environment.