JPMorgan Operations - Tanfeeth Program Analyst 

Saudi Arabia, Riyadh Region, Riyadh 

261283486

Tanfeeth is a program that establishes a direct electronic link between SAMA and other banks in Saudi Arabia. SAMA disseminate broadcasts instructions & enquiries for banks to acknowledge, action and respond to manually.

Job responsibilities

• Ensure that all the enquires are reviewed and responded per the SLA.
• Escalate issues where the action cannot be taken due to any limitation / lack of information.
• Work closely with the technology team in cases where the STP queue break down.
• Liaise with the respective operations team to take action on client accounts.
• Interact with SAMA and ensure that their concerns are addressed in timely manner.
• Identify, escalate, and address any system-related issues promptly.
• Collaborate with relevant teams to implement potential system / process enhancements.
• Diligent MIS and Reporting to have clear visibility on the operational processing.

Required qualifications, capabilities, and skills

• Understanding of banking products, especially Tanfeeth.
• Good command over native Arabic language and English.
• Microsoft office knowledge required: MS Excel experience is a must.
• Ability to effectively prioritize workloads and work to critical deadlines.
• Demonstrate Ownership and Accountability for Deliverables.
• Strong, confident communicator.
• Drive, Energy and Enthusiasm.
• Display high levels of integrity; operate on the basis of open and honest interaction.
• Results driven individual with a proven track record.
• This is a 24/7 shift-based role, requiring candidates to work 5 days a week.
• Candidates must be flexible and prepared to work in various shifts and weekends.
• Off-hours support will be required to address urgent regulator-related calls.