JPMorgan Wholesale KYC Operations – Client Office Senior Associate 

Philippines, Quezon City 

260501105

As a Senior Associate within the Commercial & Investment Bank Wholesale KYC Operations team, you will be responsible for managing the Front Office relationship for business requests in KYC Onboarding, Remediation and Renewals for Philippines. You will facilitate the end-to-end client onboarding process, ensuring all due diligence documentation is sourced and delivered to the Wholesale Client Onboarding team to incorporate into the KYC platform. You will be part of the team which operates in close partnership with Bankers, Operations, Credit, Legal and Compliance to provide efficient and timely on-boarding of new/existing client relationships to the JP Morgan infrastructure.

Job responsibilities

• Act as the first point of escalation for complex cases or issues identified during the KYC process and act as a Subject Matter Expert (SME) and Due Diligence expert to guide clients through KYC requirements and variation of documentations
• Oversee workflows and allocate tasks to ensure timely completion of client deliverables, managing personal workload and priority items with timely escalation of key risks/issues to management
• Analyze and assess processes, risks, and controls to identify opportunities for improvement and execute process improvements
• Build and maintain strong relationships with stakeholders, including senior client representatives, pipeline management, and key stakeholders such as Legal, Compliance, Credit, and Operations teams
• Deliver reports on team performance and key insights to senior management
• Collaborate with the Front Office to manage new business requests and scheduled renewals, focusing on Corporates, Fintech/NBFIs – broker dealers, Insurance, FCBs, and with clients, ensuring a seamless end-to-end KYC process
• Conduct in-depth analysis of client ownership structure using publicly available sources (not limited to company registries) or client documentation, seeking additional confirmations or approvals as required
• Liaise regularly with the business to conduct workload planning, review status of key onboarding, and prioritize open requests, ensuring continuity of information flow across groups
• Stay informed of any changes to processes and procedures, regulatory changes, and maintain open verbal dialogue with colleagues across the region
• Provide guidance and support on key process and technology initiatives to the business

Required qualifications, capabilities, and skills

• Minimum 6 years of experience in KYC / Client Onboarding / Audit / Control / Risk / Anti-Money Laundering within the Banking Industry
• Expertise in the Philippines AML policies/regulations
• Working knowledge of KYC/Compliance/AML procedures and standards
• Strong time management, organizational, relationship building skills
• Quality client focus, strong controls mind-set, and strong customer service skills (e.g. oral and written communication skills)
• Prior experience of adhering to controls and compliance standards
• Bachelor’s Degree in Finance, Economics or other related disciplines

Preferred qualifications, capabilities, and skills

• Ability to grasp/learn concepts and procedures quickly
• Knowledge of Client onboarding is preferred