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Bank Of America Research & Adjustments Rep III United States, Arizona, Phoenix 260278107
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Job Description:
Job Description:
This job is responsible for resolving research and adjustment inquiries within the bank's practices and procedures. Key responsibilities include investigating daily incoming research and adjustment inquiries, resolving differences, answering service requests and inquiries received from various channels, determining accounting entries, and making appropriate disposition. Job expectations include handling more complex and escalated cases that may have a large monetary value or are aged risk cases pending charge-off.Responsibilities:
• Assists peers and leadership with resolving complex, time sensitive exceptions
• Handles escalations received from business partners by providing clean concise communication through email and phone
• Contributes to improving process efficiencies by supporting the review and validation of departmental procedures
• Performs routine or complex account maintenance depending on client account type
• Maintains high-volume portfolios
• Documents actions taken on behalf of the clientSkills:
• Pipeline Management
• Attention to Detail
• Critical Thinking
• Customer and Client Focus
• Research
• Active Listening
• Decision Making
• Problem Solving
• Written Communications
• Risk Management
• Adaptability
• CollaborationMinimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
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