Wells Fargo Customer Service Associate Manager 

United States, Minnesota, Minneapolis 

259419939

In this role, you will:

• Supervise Registered and Unregistered Client Associates

• Support Financial Advisors within the WFA footprint

• Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service

• Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures

• Collaborate and consult with internal partners, field leaders, and colleagues to ensure customer satisfaction

• Interact directly with internal partners

• Manage allocation of people and financial resources for financial advisor support

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 1+ years of leadership experience

• Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Desired Qualifications:

• Brokerage client support experience or financial services industry experience

• Successfully completed FINRA Series 9/10 (or FINRA recognized equivalents)

• Demonstrated change management and conflict resolution skills

• Ability to assess issues, make quick decisions, implement solutions, and influence change

• Customer service focus with the ability to balance needs of clients, shareholders, and team members

• Expert brokerage operational knowledge

• Intermediate Microsoft Office skills

Job Expectations:

• This position is not eligible for Visa sponsorship

• This position offers a hybrid work schedule in compliance with FINRA standards

• Registration for FINRA Series 9/10 must be completed within a 90 or 180-day time period contingent upon number of license(s) needed if not immediately available to transfer upon hire. FINRA recognized equivalents will be accepted.

• For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite may also be required

• Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position. In addition state registration, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA review process at the time of offer acceptance

• This position is subject to FINRA Background Screening Requirements, including successful completion and clearing of a background check. Internal transfers are subject to comply with 17 CFR 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification. Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents

Posting Location:

• 550 South 4th Street - Minneapolis, MN 55415

Pay Range

$55,300.00 - $98,300.00

27 Feb 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.