Amazon Support Engineer Chronicle 

United States, California, San Jose 

258221231

Opportunity
You will be part of a team of creative, top-notch engineers who work hard, have fun, and make history.
As a Support Engineer, you will build systems that secure and govern our data end to end: control access across multiple storage and access layers (like in-house Applications and external aplications ), track data quality, catalogue datasets and their lineage, detect duplication, audit usage and ensure correct data semantics.You will be responsible for crunching and providing support for petabytes of in-coming data from dozens of sources and financial events around the company.Platform runs entirely on AWS; high scale, cutting edge engineering challenges.We regularly research new technologies and invest for the future of our scalabilityThis role is on the Chronicle team within Selling Partner Services. We own the Turismo product suite, which is powered by Ripple, a dynamic query engine. Turismo is a well loved product, with 15k+ users globally. Ripple is a PrestoDB based query engine that is built to scale, and processes 2M+ queries per week. We are a full stack team, with Product managers, UX designers, TPMs, SDEs, DEs and Data Scientists.Key job responsibilities
* Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
* Work on operations and maintenance driven coding projects
* Software deployment support in staging and production environments
* Develop tools to aid operations and maintenance
* System and Support status reporting
* Ownership of one or more ETL products or components
* Customer notification and workflow coordination and follow-up to maintain service level agreements
* Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill sets

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON