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Google Social Communications Escalations Manager YouTube Operations United Kingdom, England, London 257904957
10.04.2025
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Minimum qualifications:
Preferred qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience writing executive level communications and interfacing with Director-level and above stakeholders.
Preferred qualifications:
- Experience managing external communications, preferably on social media.
- Experience in crisis response or escalation management, with excellent copywriting skills and ability to drive resolution under timely, strict deadlines.
- Expertise in Social Analytics tools (e.g., Brandwatch, Sprinklr, Netbase, Meltwater) and writing boolean logic.
- Knowledge of YouTube products, policies, support, creators, and online trends, and avid user of social media.
- Understanding of the urgency of customer impact, and ability to influence momentum of incident response across multiple teams.
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