Microsoft Customer Experience Technical Program Management Specialist 

United States 

257540683

With over

As a, you willfocused onnew and innovative technology to transforthe way weoperate as an organizationYou will be instrumental inYou willbe acritical change agent who leads with influence and deliverswith success.demonstrate yourvision into reality

who can work acrosswhen given a challenge,then this may bethe role.

Required/Minimum Qualifications:

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis,and/or product development
  • OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projectslanding large-scale AI transformations.
• 2+ years experienceintegrating and delivering AI solutionswithin

Additional or Preferred Qualifications:

• Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, orproduct development
  • OR equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until February 3, 2025.

• You willbe responsible for planning, managing, and landing large-scale AI transformations in customer experience and successacross people, process, technology, and culture
• You will partner with Engineering, product management, delivery teams, and stakeholdersto design technical solutions across feature areas. You’ll alsouse data and insights toidentify risks and proposetechnology and processmitigations.
• You’ll define success criteria and create relationships for implementing features for complex cross-functional projects. You’ll coordinate and ensure alignment across organizations.
• You will define and execute on sprint planning activities and hold teams accountable for delivery leveraging agile methodology
• You will deliver on roadmap for multiple feature groups, track project schedules, develop staging and implementation plan, and manage governance programs.
• You will drive continuous improvements by validating use cases and writing test cases from scratch. You’ll also lead teams to partner with other departments to collect performance metrics, drive customer support, and lead direct customer engagements.

• dy ourand.