Ensure high quality OTR process (Order Entry, technical order classification, and financial order classification. Order management, invoicing)
Support sourcing and replenishment activities for order fulfilment of Purchase to Stock materials
Interface with all internal and external customers (ITPS, Marketing, Sales, Engineering, Supply chain…) to assure on time (SCOT) and high quality order fulfilment.
Answer all questions and ensure correspondence with internal and external customers on all topics related to Order Management.
Manage credit and returns
Work in compliance with the documented quality system and report any anomalies
Production planning and control
Coordinate shipments with forwarder
Manage customer formalities
Perform logistics distribution duties
Qualifications/Requirements:
Bachelor’s Degree with 1 or more years production, supply chain experience or leadership, or High School diploma/GED and 4 or more years production or supply chain experience
Ability to work effectively in a cross-functional, global team environment.
Proficiency in Microsoft Excel. Must be very familiar with common formulas and tools (vlookup, if, sumif, index, match, pivot tables, etc.)
Experience with ERP systems (Oracle, SAP, etc.)
Excellent interpersonal skills.
In office 3 days a week
Desired Characteristics:
Strong oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, present, and execute programs.
Established project management skills.
Lean Manufacturing Experience, including leading AWOs
Quality Specific:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any quality or compliance concerns and take immediate corrective action as required.