Citi Group Assistant Vice President Fraud SAR Operations - Hybrid 

Malaysia, Kuala Lumpur 

257186004

Responsibilities:

• Leading the APAC/EMEA Fraud Referrals of SAR/STR activity. Responsible for managing a team to review and refer suspicious activity associated with confirmed fraud cases and/or scam incidents or events.

• Provide oversight, guidance to the team and adherence to the Global Fraud Referral of Suspicious Activity Oversight Procedure.

• Supervise account refresh activity daily to ensure requirements and KPIs are met.

• Perform quality reviews on identified cases for SAR referral to ensure high level of quality before cases are finalized.

• Manage the SAR operational processes and best practices for business strategy.

• Interfaces and engagement with leadership team to provide updates of the SAR referrals reports status. Coordinate monthly Fraud Referral SAR governance and reporting.

• Provide people management and development responsibilities and ensure team productivity and service level standards are met.

• Initiate analysis and recommend process improvement opportunities.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5 – 8 years in financial services with experience in fraud risk management, authorizations and MIS reporting.

• Experience people manager with strong organizational, planning, training and coaching skills.

• Strong team player, solicit feedback and works wells with peers, Country and Global stakeholders.

• Ability to articulate ideas and good in managing complex processes and procedures, deals well in difficult and challenging environment.

• Excellent communication & inter-personal skills, both verbal and written.

• Strong Excel skills.

• Demonstrated ability to remain unbiased in a diverse working environment.

Education:

• Bachelor’s/University degree or equivalent years of experience

Time Type:

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