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BMC Technical Supp Analyst 
India, Maharashtra 
256953553

09.03.2025

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Description and Requirements

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You will be responsible to analyze & resolve Level 2 issues for applications developed in Java, and other SaaS based applications.

Work independently on the Incident Management Process.

Good understanding of Java, Python, or any basic programming language.

Willing to learn and work on new technology/ tools will be required.

Investigate, understand, and help the users with their requests/issues.

Handle user communication over phone, instant messenger, or email.

Familiarity with Agile methodology.

Support monthly maintenance activities done over the weekend.

Handle on call responsibility in rotation (once every 3-4 weeks).

Support disaster recovery activities.

Knowledge of XWiki administration will be an added advantage.

Atlassian products/ Jira Administration knowledge (server/data center) will be an added advantage.

You will develop, co-ordinate and promote the effective functioning of problem management activities by working with support and development teams.

To ensure you’re set up for success, you will bring the following skillset & experience:

3-6 years of hands-on experience workingfor applications developed in Java, and other SaaS based applications.

Working knowledge of applications like XWiki, Sharepoint, Docusign will be preferred.

Should be comfortable working on Support project with prior experience in support.

Well versed with configuration and debugging of applications.

Excellent communication skills with the ability to work effectively with end-users at all levels of the organization are a must.

Strong analytical and problem-solving skills. Demonstrates a proactive and structured problem-solving approach.

Should be willing to work in rotational shifts (9AM to 6 PM and 3 PM to 12 AM) and on-call (rotational)

Knowledge of ITIL Process/Remedy application will be added advantage.

Ability to understand and practice ITIL methodology for support.

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