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Job Description:
Job Description:
This job is responsible for providing quality service and efficient operations support for the assigned areas, internal business partners, and external customers and clients. Key responsibilities include handling routine and standard transactions according to established procedures and prescribed processes in support of Merrill. Job expectations include referring more complex problems to management. The Money Movement Service Generalist is responsible for providing world class service to our Bank of America/Merrill clients and/or internal financial service advisors via inbound and outbound calls, as well as processing financial service transactions. Transaction processing includes employing a high risk and fraud prevention mindset to ensure the security of client accounts and to minimize risk/loss to the company.
Responsibilities:
Required Qualifications:
Desired Qualifications
• Customer Service and/or call center experience
• Experience with money movement transactions
• Ability to multi-task
Skills:
High School Diploma / GED / Secondary School or equivalent
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