JPMorgan Experience Research Vice President 

United States, Texas, Plano 

256115987

As a Vice President of Experience Research inU.S. Wealth Management,

Job responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
• Partner closely with colleagues across Product, Design, Data, and Technology to design and execute research to inform strategy and decision-making
• Advise colleagues on what to measure and how to measure it
• Deliver insights to partners in compelling ways to spark imagination, action, and curiosity

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
• Experience working with business stakeholders to deeply understand their goals and priorities and ensure that insights contribute meaningfully to the refinement of these
• Experience leading and coaching other researchers to increase the overall quality of research, insights, and deliverables on our team. Actively consult with others who have an interest in or need to conduct research to ensure valid results.
• Experience designing and leading stakeholder and user workshops
• Excellent verbal and written communication skills

Preferred qualifications, capabilities, and skills

• Advanced degree (e.g. MSc, PhD) in HCI, anthropology, data science, behavioral science, social psychology, or another related field
• Experience coaching others in effective written and verbal communications
• Experience presenting to the C-suite