Wells Fargo Operations Associate Manager Lockbox 

Philippines, Caloocan 

256046924

About this role:

Wells Fargo is seeking an Operations Associate Manager. The role would require leading a team of Operations Processors to fulfill work type requirement & meet service level agreement as defined by the business.

In this role, you will:

• Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Engage stakeholders and internal partners associated within the Operations area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
• Provide training, performance, evaluation and coaching of less experienced team
• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
• Provide responsibility for budget and financial performance
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• Two ( 2 ) years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• One ( 1 ) year of leadership experience

Desired Qualifications:

• University degree in Business, Commerce or any other discipline
• Experience of more than ( 5 ) years in Banking and Financial Services
• Experience with Deposit Products, experience in US transactional processes
• One ( 1 ) year as people manager
• Good knowledge of Deposit Products especially lockbox & experience of working with international Line of Businesses
• Strong analytical skills with eye to details
• Strong communication skills both written and spoken
• Flexible in working in any shift and on weekends (Week off during the weekday)
• Amenable to work onsite

Job Expectations:

• Supervises day to day operations for an operational unit and / or staff
• Under management guidance, supervises nonexempt staff to ensure effective delivery of services
• Provides training, performance evaluation and coaching
• Implements processes to maximize efficiency of operations
• Ensures the unit's work is completed on time and accurately by planning
• Coordinating and monitoring the daily activities of the routine to moderately complex work of less senior team members
• Reviewing, prioritizing, and distributing daily work to meet deadlines and goals
• Monitoring work in progress & making adjustments as needed
• Giving feedback and training to staff
• Addressing scheduling issues, including absences and tardiness
• Giving input to manager / supervisor on staff performance
• Representing unit at meetings & business reviews

18 Feb 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.