IBM Attlassian Devops 

Mexico, Jalisco, Guadalajara 

254730539

In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Bachelor’s degree in Computer Science, Engineering, or related experience
• Minimum of 5 years of experience in software with a focus on testing the different layers of QA automation or management of the SDET resources handling this.
• Proficiency in at least 1 major programming language, preferably Typescript (e.g., Java, Python, Typescript)
• Familiarity with Cloud platforms, AWS services, and containerization (Docker,Podman)
• Experience with automation tools (e.g., Cypress, Mocha, Playwright), build and CI/CD tools (e.g., Github, Jenkins, Maven), for end-to-end testing scenarios.
• Familiarity with CI/CD pipelines and version control systems (e.g., Git, SVN).
• Excellent communication and collaboration skills, with leadership experience in cross-functional teams.

Required Skills
• Hands on experience as an Administrator of Atlassian Products (Jira, Jira Service Management, Confluence, and Crowd).
• Proficient in system administration tasks such as setting up projects, creating and maintaining Agile team data, and configuring project boards (scrum/kanban).
• Knowledge of AWS VPC for hosting Data Center versions of the Atlassian products.
• Experience with GitHub administration: creating teams, managing access, troubleshooting user permissions.
• Strong problem-solving skills with a high level of attention to detail.
• Experience in running system maintenance tasks, including updating add-ons, pruning unused components, and reclaiming licenses.
• Familiarity with Data Center guardrails and best practices to ensure optimal performance and reliability of the Atlassian platform.
3. Complementary Skills, Tools, and Technologies
• Proforma for Jira Service Management: Ability to create interactive and intuitive intake forms.
• Configuring Service Desk: Setting up customer request types, SLAs, queues, and other parameters for Jira Service Management.
• Experience with other Atlassian tools and add-ons such as eazyBI, JXL Sheets, Structure, Jira Advanced Roadmaps, and integration of GitHub with Jira.
• Expertise in setting up screens, workflows, custom fields, with a deep understanding of the ramifications these changes can have on system performance.
• Experience with ScriptRunner, particularly in setting up behaviors and scripted fields.
• Familiarity with Agile methodologies, including Scrum and Kanban.
• Technical writing skills for documenting system changes and creating user guides.
• Basic scripting and automation skills (e.g., Python, Shell scripting) for automating routine tasks.
• Understanding of ITIL practices for incident and change management.
4. Additional Information
• Soft Skills: Excellent verbal and written communication skills, strong interpersonal skills, and the ability to work effectively within a team.
• Certifications: Atlassian Certified Jira Administrator (preferred but not mandatory).
• Working Conditions: The candidate should be open to working the same hours as the team they will be part of, which is 8:00am – 5:00pm ET.