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Important Information:
You must be located within the Republic of Ireland to be considered for this role.
and makes eBay an exciting place to work which we hope will truly inspire you!
Basic Salary of €36,400
Quarterly Bonus Plan
5% Language Differential Bonus
25 days Holidays
Educational Assistance
Healthcare Plan
Life Assurance
Pension Plan
3 Months Paid Parental Leave
Sabbatical every 5 years
Visitto view all the benefits :
You will be responsible for solving our customers’ queries across all aspects of the eBay platform.
Contacts include mainly inbound phone calls, outbound phone calls and email.
Key Responsibilities:Act as a customer advocate educating and helping members navigate and use eBay
Provide excellent customer service in a fast paced environment
Ability to make the right decision keeping the customer and the company in mind
De-escalate calls while delivering difficult messages to customers in a way that builds a positive member experience
Maintain high performance metrics with a focus on the Customer Experience
Involved in all aspects of customer service, answering questions and working with customers to solve their problems in the quickest, simplest and fasted way possible.
Thoroughly and efficiently capture customer information, investigate and fulfil customer needs and educate the customer where applicable to prevent re-contacts.
Explain how to use account features, assist with solving customer concerns/issues, and trouble shoot problems
Show flexibility in supporting the business with extra tasks when required
As we are launching a new program there will be some additional requirements:
Help the program sponsor to build a service that supports the needs of our most valuable buyers.
Provide insights to improve customer experience and help drive buyer loyalty.
Deliver campaigns to shape the success of the program
Excellent verbal and written skills in Italian and English
Ability to work in a fast-paced environment while being organised and using your time efficiently
Ability to multi task
1+ years call centre experience
Resident in the Republic of Ireland
Eligible to work full time in Ireland
Interested in e-commerce and have an understanding of eBay
Passionate about customers and customer experience
Great at connecting with people and building relationships
Resilient and not afraid of challenging conversations
Technology-friendly and used to computer systems and applications
Adaptable to a dynamic and ever evolving workplace
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