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Ebay Italian VIP Buyer Support Agent 
Ireland, Dublin 
254222324

30.08.2024

Important Information:

  • You must be located within the Republic of Ireland to be considered for this role.

and makes eBay an exciting place to work which we hope will truly inspire you!

  • Basic Salary of €36,400

  • Quarterly Bonus Plan

  • 5% Language Differential Bonus

  • 25 days Holidays

  • Educational Assistance

  • Healthcare Plan

  • Life Assurance

  • Pension Plan

  • 3 Months Paid Parental Leave

  • Sabbatical every 5 years

Visitto view all the benefits :

You will be responsible for solving our customers’ queries across all aspects of the eBay platform.

Contacts include mainly inbound phone calls, outbound phone calls and email.

Key Responsibilities:
  • Act as a customer advocate educating and helping members navigate and use eBay

  • Provide excellent customer service in a fast paced environment

  • Ability to make the right decision keeping the customer and the company in mind

  • De-escalate calls while delivering difficult messages to customers in a way that builds a positive member experience

  • Maintain high performance metrics with a focus on the Customer Experience

  • Involved in all aspects of customer service, answering questions and working with customers to solve their problems in the quickest, simplest and fasted way possible.

  • Thoroughly and efficiently capture customer information, investigate and fulfil customer needs and educate the customer where applicable to prevent re-contacts.

  • Explain how to use account features, assist with solving customer concerns/issues, and trouble shoot problems

  • Show flexibility in supporting the business with extra tasks when required

  • As we are launching a new program there will be some additional requirements:

  • Help the program sponsor to build a service that supports the needs of our most valuable buyers.

  • Provide insights to improve customer experience and help drive buyer loyalty.

  • Deliver campaigns to shape the success of the program

Key qualifications:
  • Excellent verbal and written skills in Italian and English

  • Ability to work in a fast-paced environment while being organised and using your time efficiently

  • Ability to multi task

  • 1+ years call centre experience

  • Resident in the Republic of Ireland

  • Eligible to work full time in Ireland

  • Interested in e-commerce and have an understanding of eBay

  • Passionate about customers and customer experience

  • Great at connecting with people and building relationships

  • Resilient and not afraid of challenging conversations

  • Technology-friendly and used to computer systems and applications

  • Adaptable to a dynamic and ever evolving workplace

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