EY PAS Global Immigration - Manager 

India, Karnataka, Bengaluru 

254132731

Your key responsibilities

• Responsible for operational resourcing.
• Responsible for team meeting contractual SLA’s.
• Review and escalate issues and queries to leadership.
• Involvement in transition of work.
• Facilitate onboarding of new clients and transition to delivery teams.
• Suggest and implement improvements to team efficiency.
• Provide leadership with timely reports on utilization, time allocation, SLA compliance and quality levels.
• Identify areas of development of counselees and coach them accordingly.
• Monitor processes.
• Demonstrate leadership skills in developing high performing teams.
• Explore opportunities to bring more work to GTH by delivering quality work consistently.
• Establish and maintain long term relationships with internal and external clients.
• Responsible for managing large teams comprising of Assistant managers, Team leads, Senior associates, Advanced associates and associates.
• Responsible for team delivering service excellence.
• Provide operational guidance and training to team members.
• Handle employee escalations independently to bring It to closure with complete follow up.
• Manage, train and develop capabilities within the team for effective utilisation of resources.
• Spearhead capability building initiatives and provide focused mentoring for employee career path.
• Demonstrate leadership.

Skills and attributes for success

• Communication skills
• Management and Leadership skills
• Critical thinking skills
• Project management skills

To qualify for the role, you must have

• Experience in immigration for any geography or geographies
• 10-12 years of previous experience

Ideally, you’ll also have

• Experience in Immigration process
• Experience in Global Mobility

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.