JPMorgan Technology Support III ITIL - Java /Python 

India, Karnataka, Bengaluru 

253666998

As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

Formal training or certification on software engineering concepts and 5+ years applied experience

• Any programming language - Java/Python(preferred : Java)
• Hands on experience on AWS
• Good knowledge on Unix OS and SQL
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud(AWS preferred)
• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Proper operational success with your expertise in technology support and a commitment to continuous improvement.

Good to have skills :

• Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform.
• Experience in at least one observability tool such as Dynatrace, Datadog, CloudWatch, AppDynamics, Splunk