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Applied Materials Customer Support Technician II - T2 United States, Arizona, Chandler 253131313
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** 70% - 90% Travel Required **
Expands skills in own work area within anmethod or operational process. Maintains appropriate licenses, training and/or certifications, as needed. Applies experience and skills to complete assigned work within our area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.
Key Responsibilities
Performs standard Tier 0 installation and service activities.Able to perform routine installation and service activities within established timeframes.
Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.
Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
Able to diagnose and resolve basic technical problems.
Complies with all safety procedures and consistently demonstrates safety as a value.
Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Functional Knowledge
- Has developed analytical skills and application of scientific methods to perform a variety of activities
Business Expertise
- Has good understanding of how the team integrates with others
- Understands how the assigned duties integrate with others in the team.
- Develops responsibility for customer satisfaction within work area.
Leadership
- Has no supervisory responsibilities
Problem Solving
- Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods
Impact
- Impacts the accuracy and quality of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.
Interpersonal Skills
- Uses communication skills to exchange of information
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