ATT Lead Network Technology Support 

United States, Georgia 

251616224

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

As a Lead Network Technology Support, you will be responsible for providing complex technical support of the Classic and Cloud Radio Access Network (RAN). Reporting, tracking, documenting, and driving various support groups - to include ATS and/or OEM vendors - is an essential skill for this position to diagnose, restore, and accurately report on network events.

Key Roles and Responsibilities:

• Leads the mentoring program for new Tier 2 team members with processes and policies as well as technical training

• Leads Tier 2 special projects, develop and test tools, write new processes and job aids

• Assisting with the development, integration, testing, and life cycle management of automation and applications used to support the RAN network is integral to this role as well

• Ticket management with advanced support engagement and follow up

• Field personnel technical support

• Technical project assignments with technical writing experience

• Fault and performance troubleshooting analysis in conjunction with Tier 3 partners

• Evaluate network impact and recommend or take recovery action in collaboration with peer team

• Technical bulletin review, interpretation, and presentation to the team

• RCA experts – perform all technical RCA investigations, document learns and drive improvement opportunities

• Script writing and tool development

• RAN Network audits and analysis

Required Experience

• 5-8 years’ experience, Technical Career Pathway (TCP) role

• Expert level experience troubleshooting, maintaining, configuring, provisioning, and supporting Ericsson RAN equipment (4G = eNodeB, 5G = gNodeB)

• Must be willing to work any shift to provide 24x7 network support

• Strong understanding of Cloud related concepts such as Kubernetes(K8), VNF & Orchestration is required

Desired Qualifications:

• Trained and competent in the use of RF related performance tools (Arieso, Optima, etc.)

• The candidate is fluent with Linux and comfortable working on software applications using Linux

• Fluent with common security policy, procedure and UAM protocols (TACACS and LDAP)

• Coding and programming skills are highly desirable

• Seen as a model for others to proactively accomplish results and follow through on commitments

Desired Education:

• Bachelor’s degree in Math, Science, Engineering (preferred), or equivalent related network experience preferred.

Our Lead Network Technology Support earn between $106,100 - $159,100 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

• Medical/Dental/Visioncoverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Salary Range:

AT&T is a fair chance employer and does not initiate a background check until an offer is made.