Your impact
Main responsibilities:
- Ensure services delivery that meets all clients’ requirements. This entails especially responsiveness and quality of the services that are delivered by the team.
- Ensure that processes and procedures for the team are in line with policies & guidelines.
- Ensure KPI’s and service metrics are achieved through regular monitoring and proactive intervention where required.
- Provide staff development, supervision, motivation and leadership within the team. This entails positive recognition opportunities, performance reviews, promoting career development within and outside of the team and giving space for personal and professional growth.
- Provide input to streamline processes and procedures within Preboarding using best practice, to provide better efficiencies and reduce costs.
- Handle escalated cases, follow up on resolution, inform customer, document and capture learning gained.
- Build strong relationships with hiring managers, recruiters, IT, facilities and new hires to make sure that issues are resolved, and requests are handled with the right priority and in a professional way.
- Drive operational excellence within own team and support continuous improvement of services/processes within own scope.
- Ensure team acts in accordance with the compliance and Data Privacy rules.
- Act as the SME for team members, business and other stakeholders regarding process related knowledge.
We offer:
- Full-time employment contract with salary corresponding to qualifications.
- Unique company culture fostering individual career growth and work-life balance.
- Hybrid or stationary working model – depending on your preferences (hybrid model requires your presence in the office at least 6 days a month).
- Flexible benefits package (Lux Med medical care, psychological care, life insurance, My Benefit cafeteria system, including Multisport card co-financing, car park sharing system).
- Membership in Jacobs employee networks (Women's Network, OneWorld, PRISM, Careers Network, Green Team, Toastmasters, Collectively and others).
- Continuous development opportunities, including a range of professional trainings and certifications (e.g. CIPS), Graduate Development Program, Learners’ Community, self-learning platform.
