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Microsoft Digital Account Management - Dutch speaker Ireland, Dublin 250643667
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As an Account Executive, you will facilitate Microsoft in serving our managed clients and help them on their Digital Transformation journey. You will develop and maintain strong customer relationships, including building relationships with executives at the Chief-level (CxO) and other Business and Technical Decision Makers within the customers’ organizations. You will effectively leverage all the digital tools and processes available and orchestrate the other team members to address customer needs and requirements. Additionally, you will engage with Partners to find the best solution to address the customer’s needs.
Required/Minimum Qualifications
OR equivalent experience.
- Excellent Communicator. Strong negotiation, organizational, presentation, financial acumen, written, and verbal communication skills.
- High Performer. Highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition.
- Work cohesively with members of the Microsoft sales & services team, Microsoft partners, engineering, and marketing to solve customer and partner issues, leverage best practices, & deliver results.
- Growth Mindset. Ability to overcome and work around problems that are inevitable in rapidly growing businesses – positive approach to problem solving, learning, and development
Customer Engagement
Be the central point in maintaining strong customer relationships and advocating for customers within the organization/Microsoft.
Ensure continuity of customer accounts and monitor customer satisfaction metrics by proactively establishing conditions of satisfaction at the outset of engagement and managing the escalation process.
Account Management
- Leverage specialized and technical resources and other roles to provide customers with the expertise they need across our product se
- Ensure the account team of specialized resources that support the customers is aligned on customer goals and expectations
- Maintain Product, Solution, and Industry Expertise
- Proactively build and maintain strong knowledge of Microsoft’s product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities; demonstrate a strong understanding of the customers’ business strategy and the direction of the industry.
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