Functional:
- Support to execute improvement for operation and process for sales team with BPO team to improve our business and for customer satisfaction.
- Execute all call off data from customers to be processed accurately and on time following policies and compliance.
- Report status and issue to account managers and team manager.
- Execute sales operation tasks accurately and timely.
- Respond timely and efficiently to all incoming inquiries and correspondence, both internal and external, relative to all accounts.
- Keep relationships with relevant teams (ex. sales, SCM, finance, marketing and CTC) and customers to proceed our business smoothly.
- Data coordination/ consolidation to support account managers for their sales activities
Net Sales/Margin/DCC of Sales
Key Relationships:
- Sales Customers
- SCM
- Finance
- Marketing
Knowledge Skills and Abilities:
- Profound understanding of Sporting goods industry and Wholesale/ Retail math
- Strategic thinking and ability to work with cross functional team to drive initiativesStrong communication skill
- Strong database management skill
- IT: Advanced MS Office skill, SAP KnowledgeBasic Credit/Accounting knowledge are preferred
Requisite Education and Experience / Minimum Qualifications:
- University degree in Business or equivalent
- 2 years of functional experiences in Sporting goods / Apparel industry
- Sales operation experiences preferred
- English: Intermediate in writing and speaking
- Japanese: Fluent