Capital One Senior Platform Engineer 

United States, Virginia, Richmond 

249210829

West Creek 1 (12071), United States of America, Richmond, Virginia Senior Platform Engineer

Responsibilities:

• Deployment, management and maintenance of Virtualization platforms (Amazon Workspaces and Citrix) in Amazon Web Services (AWS)

• Escalate and drive issues related to support of virtualization platforms

• Join high severity incident calls and lead troubleshooting efforts for a quick recovery.

• Identify, diagnose and resolve Windows based desktop vulnerabilities

• Monitor, troubleshoot, and escalate production problems as per operations processes affecting desktop infrastructure

• Work collaboratively with with other IT team members to resolve complex issues and implement improvements

• Create and maintain comprehensive documentation for all IT systems and services the team supports

• Train users on software and promote IT policies and procedures

• Engage in service capacity planning, demand forecasting, and system tuning

• Excellent problem solving, oral, and written communications

Basic Qualifications:

• High school diploma, GED, or equivalent certification

• At least 4 years of experience with Citrix applications or Virtual Desktop platforms (Citrix Studio, Citrix Director, Workspace Environment Manager, Dizzion or AWS Workspaces)

• At least 3 years with scripting experience (PowerShell or Python)

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 6+ years of experience with Citrix applications or Virtual Desktop platforms (Citrix Studio, Citrix Director, Workspace Environment Manager, Dizzion or AWS Workspaces)

• 4+ years of experience supporting Windows-based virtual desktops

• 4+ years of experience in AWS environments

• 4+ years with scripting experience (PowerShell or Python)

• 4+ years of experience with network architecture and troubleshooting firewall issues

• AWS Certified SysOps Administrator, AWS Solutions Architect Associate, Citrix Certified Associate - Virtualization (CCA-V) or similar cloud certification

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.