JPMorgan Client Data Manager 

United States, Texas, San Antonio 

24915501

The Client Data Manager I will:

• Provide guidance, coaching, development, and leadership
• Oversee staff training and performance reviews
• Participate in the selection, promotion, and performance management of staff as required
• Focus on meeting daily productivity and quality goals

Job responsibilities:

• Perform day to day management of a team of Client Data Specialists, including coaching and providing ongoing performance feedback
• Track performance of individual team members over time to evaluate performance, learning and capability
• Effectively address any service issues that might be escalated by either internal or external customers
• Take action independently and move forward without clear instruction or close supervision
• Make decisions that are effective and well-grounded based on data, insight, and experience
• Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices
• Organize workflow and distribute work appropriately

Required qualifications, capabilities, and skills:

• Demonstrated ability to develop, manage, coach, and motivate teams
• Must be flexible and adaptable to manage interim projects and processes based on the business requirements.
• Knowledge of banking products
• Proven leader of process and organizational change
• Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing
• Strong communication and presentation skills
• Ability to cope with change; comfort with ambiguity

Preferred qualifications, capabilities, and skills:

• Previous experience in AML, Compliance, Fraud, KYC, or Operational Risk an advantage
• Competent in mainframe and PC based systems, with a strong proficiency in MS Office
• Previous people manager experience of high performing team