IBM Senior Manager- Learning & Knowledge 

India, Karnataka, Bengaluru 

248838305

Your Role and Responsibilities
The Sr Manager in the Learning and Knowledge Team will play a pivotal role in shaping and driving the learning strategy for the organization. The resource will lead efforts to cultivate an outcome-based learning culture across 100+ clients, ensure the effective implementation of learning solutions, and support the continuous professional development of internal stakeholders.

Your primary responsibilities include:

• Assist in Learning Strategy Development and Execution:
  • Work on the annual learning strategy and drive its execution with the team.
  • Foster a conscious and outcome-based learning culture across the organization and its 100+ clients.
• Client Consultation and Learning Solutions:
  • Consult with clients to understand their learning requirements and desired outcomes.
  • Design and execute tailored learning solutions, provide post-training support, and evaluate effectiveness.
• Knowledge Management:
  • Collaborate with clients to perform gap analysis and implement a robust knowledge management process within their accounts.
• Facilitator Training and Development:
  • Conduct Train-the-Trainer (TTT) sessions and groom new and aspiring facilitators.
  • Coach facilitators to independently deliver sessions effectively.
• Reskilling and Transition Support:
  • Support the reskilling of resources in accounts that are ramping down to help place them internally.
  • Assist transitioning accounts during the Pre-Knowledge Transfer (KT) phase with the skills required to shorten the learning curve.
• Content Creation:
  • Develop content for customized and generic training sessions.
  • Create digital learning content using rapid authoring tools such as Articulate 360 and Adobe Captivate.
• Leadership and Client Engagement:
  • Periodically present learning updates in leadership forums.
  • Participate in potential client visits to showcase training capabilities.
• People Management:
  • Support the professional development of the team through continuous learning and upskilling opportunities.
  • Ensure alignment of individual, team, and organizational objectives.
  • Conduct regular performance reviews and provide constructive feedback to team members.
• Partake and drive various learning engagements driven at a business unit/organisational level.

Required Technical and Professional Expertise

• Minimum 10+ years of experience in training or operations management (preferably in ITES / BPO / HR / F&A domains) with at least 7 years in the training function
• Bachelor’s degree in training, Education, Human Resource or relevant field.
• Fluent communication skills at a professional level
• Facilitation skills
• Content development expertise
• Experience as a learning consultant
• Ability to drive outcome-based learning
• Experience conducting Training Needs Analysis (TNA) and Training Needs Identification (TNI)
• Proficiency in MS Office tools
• Strong organizational and decision-making skills.
• Ability to work in a team.
• Ability to manage and handle multiple tasks.
• Outstanding critical thinking and problem-solving skills.
• Attention to detail.
• Experience in building rapport and collaborating with internal & external stakeholders

Preferred Technical and Professional Expertise

• Experience in implementing knowledge management framework
• Master Trainer certification
• Instructional Design Certification
• Experience using e-learning authoring tools like Camtasia/Adobe Captivate/Articulate Storyline