Wells Fargo Merchant Call Center Sales Specialist 

United States, Texas, Irving 

248089742

Job Role includes:

• Providing a suite of electronic payment processing solutions to business clients including Point of Sale (POS) systems for Terminals, Ecommerce and Mobile Solutions.

• Educate business customers on processing compliance and security solutions to securely accept electronic payments.

• Role focuses on prospective customers using pre-established leads or leads generated through various channels.

• Assesses profiles and analyzes merchant's needs, creating customized proposals and effectively managing relationships from origination through activation.

• Partner with other areas of Wells Fargo Merchant Services and other Wells Fargo lines of business.

• Responsible for telephone support to customers and prospects that are contacting Merchant Services Call Center.

• Addresses client needs by following established protocols to resolve inquiries pertaining to interchange, funding, billing and the electronic payments industry.

• Assist clients with account set-up on varied front-end and back-end technology combinations for multiple industries.

• Support all inbound calls from customers and prospects.

Training Schedule:

• You will receive structured classroom training, continue on-the-job training, and side by side mentorship.

• Training class lasts for 3 weeks, and you must attend entire training.

• Training hours are Monday - Friday, 8am - 5pm CST.

Required Qualifications, US:

• 6+ months of Merchant Services, Contact Center Sales, or Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications

• Call center sales, financial services, or products and services sales experience

• Merchant Services experience is highly desired

• Outbound sales pipeline management experience

• Experience working a position with sales responsibilities

• Experience supporting inbound customer service calls

• Knowledge and understanding of financial document processing in a corporate environment

• Knowledge and understanding of regulatory requirements and disclosures

• Experience identifying customer needs and advanced problem solving

• Excellent verbal and written communication skills Basic knowledge and understanding of financial products and services

• Experience with sales lead management CRM systems (Sales Force/MS Dynamics)

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information Basic Microsoft Office skills

• Ability to manage production goals, deadlines, and various metrics

Job Expectations:

• Must be available to work between 8am - 8pm CST, Monday - Friday

• Must be available to work hybrid schedule:
  Mondays & Fridays remote - Tuesday-Thursday in office

• This position is not eligible for visa sponsorship

Candidate must reside within a reasonable commute to site location.

• 250 E John Carpenter Fwy Irving, TX 75062

Job posting may come down early due to volume of applicants

12 Mar 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.