Bank Of America Commercial Card Senior Fraud Analyst 

United States, Arizona, Phoenix 

247492565

Job Description:

Seeking an experiencedwho will receive inbound calls for Commercial Card Clients including EMEA/APAC. You will review activity withassociates and remove any holds, close cards, or do any type of Maintenance on the account. You will assist clients with any issues that arise.

Responsibilities:

• Initiate Maintenance on accounts.

• Provide Excellent Customer Treatment, Process Client initiated forms and assist with all issues that may arise.

Required Qualifications:

• At least 1+ Years of strong Fraud customer service inbound call center work experience in the industry.

• Flexible and willing to respond positively to change.

• Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently.

• Excellent written and oral communication skills

• Ability to de-escalate difficult client situations.

• Ability to multi-task as business needs dictate with phone and typing required.

• Ability to work in a client-based environment meeting goal.

• Flexible with schedule as business needs arise.

• Must have a strong and positive work ethic and follow Bank of America's Core Values

• Must be flexible and adapt quickly to change.

Additional Qualifications:

• Internet Service Provider at home (no public Wi-Fi or Internet) (high speed internet access and a secure or password-protected internet connection)

• Sufficient room to set up a laptop, monitor, keyboard, and mouse.

• Comfortable space to work for a full shift.

• Quiet, private, and SECURE space in which to work.

Additional Responsibilities:

• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.

• Excels in working among diverse viewpoints to determine the best path forward.

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.

• Commitment to challenging the status quo and promoting positive change.

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.

1st shift (United States of America)