Applied Materials Computing/ System Support Engineer 

India, Karnataka 

245693757

Provide

• Function as a technical support Tier for Computing issues
  • Work on all field Computing escalations that don’t require design changes
  • Independently resolve customer complex issues by analyzing product and systematic issues (HW, IT, databases, network, storage)
  • Provide troubleshooting plans and technical solutions
  • Reproduce customer issues, find the root cause
  • Proactively identify points of failure, and drive for resolution
• Involvement in new Computing development s
  • Take part in Computing HW development road map milestones, new features and components reviews and demos
  • Provide support-related inputs to be included in next versions
  • Participate in new products introduction
• On-site Projects:
  • Perform new installations and upgrades
  • Troubleshoot complex cases and support local teams.
• Support Infrastructure:
  • Develop training programs for field engineers
  • Proactively drive support-related features development
  • Initiate Support-related Specs, improvements, utilities
  • Document solutions, procedures, best known methods

• At least 3 years’ experience in Computing Technical Support or a position of similar as Tier 3 at major OEMs (Original Equipment Manufacturer, like Dell, HP, IBM, NetApp,…)
  • Excellent time management, decision-making, prioritization and organization skills.
  • Proven experience as a network/server engineer.

• Proven experience with Microsoft/ Linux operating systems.
  • Team player with fantastic communication and collaboration skills
  • Excellent English – verbal and written
  • Willingness to travel up to 30%
  • Required education: Bachelor / master’s degree in computer science and / or engineering and/or other technical degree