Microsoft Customer Success Account Mgmt - Financial Services 

United Kingdom, England, London 

245607893

will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.

You will have:

• A passion for technology, driving customer value, strategic outcomes, while working with the best people in the industry.
• A growth mindset to be a part of an elite team of diverse individuals focused on making our customers successful.
• A proven ability to partner with account teams to build and retain customer relationships, across business and technical functions within their organisation.
• A track record of providing leadership and orchestration of an internal delivery team.
• Demonstrable experience of driving decisions collaboratively, resolving conflicts, communicating successfully and being able to present confidently to large or small audiences including C-Level Executives.
• Active and creative participation in shaping our Customer Success community.
• Demonstrable experience working in a customer-facing role, e.g. Customer Success,  Account Management or Service Delivery.
• Exceptional communication, presentation, and facilitation skills.
• Demonstrable accountability, customer advocacy, conflict resolution, growth mindset, stakeholder influence, ability to collaborate with internal and external stakeholders and all levels of management.
• An ability to multi-task and work in a dynamic environment with constant change to address emerging challenges.
• An insatiable appetite for learning, curious, optimistic, empathetic and emotionally intelligent.
• A willingness and ability to travel (national) when required: 0-30%.

Required/Minimum Qualifications

• OR equivalent experience.
• Demonstrable experience in the following:
  • Technical account management
  • Project management
  • Influencing senior-level leaders
  • Relevant Microsoft technology

Additional or Preferred Qualifications

• Relevant work experience within regulated customer industry.
• Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions
• Relevant professional certifications e.g.
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
  • Project Management Institute (PMI) or equivalent certification

As a CSAM your key areas of responsibility will be:

• Customer Relationship Management
  • You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance.
• Customer Success Leadership – Consumption Leadership
  • De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across all three clouds. Ensure there is alignment to top customer priorities to help our customers get value from their Microsoft investments and leverage support agreement to achieve their goals.
• Customer Success Leadership – Customer Strategy and Growth
  • Engages with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
  • Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
• Customer Success leadership - Delivery and program Management
  • Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
• Customer Success Leadership - Customer Health
  • You will identify and assess customers’ critical services across our cloud platforms and work with customers to ensure that these services are healthy and resilient.
• Technical Relevance
  • Develop technical competency across a breadth of Solution areas which supports customer advice, connecting their business goals to Microsoft solutions.