IBM UX Design & Research 

India, Karnataka, Bengaluru 

245148052

Your Role and Responsibilities

Research Responsibilities

• Independently lead research sessions and planning.
• Challenge, reframe and refocus research requests.
• Assist in the recruitment of sponsor users.
• Plan and execute research activities.
• Establish new relationships with customers and users
• Conduct analysis and synthesis of research activities; tailor playbacks for different audiences.
• Actively develop and maintain personas and archetypes.
• Help designers shape scenarios and user flows through insights of generative research
• Translate business requirements into research goals, and conduct research using qualitative and quantitative methods to develop actionable insights that drive both strategic and tactical decision-making
• Communicate findings as actionable artifacts such as user personas, empathy maps, scenarios and journeys, mental models, market analysis, and much more.
• Key/Strategic Responsibilities:
• Conduct thorough user research and translate insights into actionable design solutions.
• Collaborate closely with product managers and engineers to define and implement innovative solutions for the product direction, visuals, and experience.
• Create wireframes, prototypes, and high-fidelity designs that effectively communicate interaction and design ideas.
• Lead design reviews and feedback sessions to iterate on designs and improve usability.
• Advocate for the user throughout the design process, ensuring their needs are met and their experience is optimized.
• Gain clarity on your overall product strategy and how your product fits within it.
• Develop a deeper understanding of your portfolio / ecosystem and the relationships between its products.
• Deepen your technical knowledge of your primary product.
• Develop a basic knowledge of the platform on which your product runs.
• Acquire knowledge in and understand how to apply User Experience and Research Metrics.

Required Technical and Professional Expertise
Required Technical and Professional Expertise with relevant experience of 10-20 years:

• 14+ years professional experience
• Expertise in design thinking/human-centered design

In-depth knowledge and experience within a relevant design discipline (User Research, User-Experience Design, Visual Design, Interaction Design)

• Expertise in design thinking/human-centered design
• Expertise in design thinking/human-centered designStrong interest in complex, technical systems
• Strong written and verbal communication skills (i.e. storytelling and documentation)
• Research experience with ability to scope research, lead fieldwork, conduct interviews, perform desktop research, lead synthesis and communicate findings
• Ability to facilitate design thinking workshops with diverse product and functional teams
• Strong interest in complex, technical systems
• Experience using agile principles towards the delivery of product
• Develop mid-level literacy in Artifical Intelligence (AI)
• Proficiency with design and research tools such as Figma, Adobe Suite, Mural, Airtable, Keynote, research survey tools, and other design software

Preferred Technical and Professional Expertise

• Candidates having Systems exposure and especially with IBM Z/Mainframe Systems are preferred.