JPMorgan Loan Servicing Manager – Associate 

India, Karnataka, Bengaluru 

244763067

As a Project Manager within our firm, you will be a strategic thinker passionate about promoting project management. You will spend each day defining, refining, and delivering set goals, interpreting and understanding legal documents, reviewing complex approval packages, and managing team performance to exceed business expectations. You will also mentor team members, manage resources across multiple projects, and ensure compliance with procedures and policies. Your role will involve excellent communication and stakeholder management, preparing KPIs and KRIs, and maintaining quality control of processes.

Job responsibilities:

• Interpret and understand legal documents pertaining to underwriting, ensuring compliance with regulatory requirements.

• Review complex approval packages and underwriting documents to perform annual client reviews.

• Exceed turnaround time and accuracy rate targets, maintaining a keen eye for detail.
• Manage individual and team performance standards to achieve and surpass business expectations.
• Mentor and coach team members to help them achieve their career goals.
• Oversee resources and capacity across multiple projects simultaneously, ensuring optimal utilization without impacting business operations.
• Maintain compliance with applicable procedures, policies, and contractual obligations related to the process.
• Communicate effectively both verbally and in writing, demonstrating strong stakeholder management skills.
• Identify situations requiring escalation and take swift action in high-risk, complex environments.
• Prepare and publish KPIs and KRIs regularly for senior leaders, presenting data to management.
• Take overall responsibility for process quality control, analyzing risks and proactively identifying root causes of issues.

Required qualifications, capabilities and skills
 Minimum 7 years of post-qualification of work experience in a financial institution or should have done Project Management.
 Experience and Strong working knowledge of various aspects of banking products such as, Client Onboarding, KYC, AML, Credit, Loan operations, Underwriting or Investment Banking knowledge.Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met
 Manage 8 + team members and provide regular coaching sessions and feedback and responsible for their career progression
 Leadership - adapts to a changing environment, monitor progress and timely deliver the results. Enthusiastic, self-motivated and effective under pressure.
 Accountability – proven ability to support execution of deliverables / projects. Seeks ways to increase efficiency and effectiveness of work performed. Willing to take personal responsibility/accountability. Proficient in Time Management with ability to prioritize multiple tasks and work under pressure in a deadline oriented environment.
 Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities
 Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal Project management experience, including identifying steps needed to complete project, executing major milestones, summarizing findings, and presenting to senior management.