MongoDB Technical Services Engineer - Cloud 

Australia, Victoria, Melbourne 

244722438

• Be a part of the company that’s reinventing the database, focused on innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with talented people around the globe
• Learn, contribute, and make an impact on the product and community

As a Cloud Technical Services Engineer, you’ll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist’s terms for our customers, helping them understand, install, and use those applications well. You’ll also troubleshoot technical problems with these products, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. You’ll need excellent communication skills, both written and verbal, and be knowledgeable about a wide range of internet technologies. You should also have:

• Solid fundamentals in Linux, and networking
• Knowledge of Amazon Web Services, or other major cloud providers
• Ability to diagnose and troubleshoot problems across a variety of environments
• Patience, empathy, and a genuine desire to help others

• Fluency in a foreign language, especially Spanish, Japanese, or Mandarin
• Industry certifications such as RedHat Certified Engineer, AWS Certified Solutions Architect, or other related subjects
• Fundamental understanding of MongoDB, or other databases (for example, ElasticSearch, MySQL, Postgres)
• Previous application support experience