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BMC BMC Helix ITSM- Remedy Consultant India, Maharashtra 242276532
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Description and Requirements
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Key Responsibilities
- Provide L2/L3 operational support on ITSM Remedy, SmartIT/MyIT, Smart reporting, Service broker, DWPA, CMDB, Asset Management, as per agreed SLAs.
- Maintain BMC Product platform availability as per agreed availability commitment
- Develop new customizations, integrations and reports
- Troubleshoot BMC Application, customizations, integration issues.
- Follow the ITIL standard best processes.
- Recommend & plan upgrades/patches and roll out of new features
- Drive adoption of the BMC solution across Customer environments
- Work closely with Service Owners to review service delivery quality with focus on continuous improvement
- Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades, and development of ITSM Remedy Application
Skills:
- Must possess a Bachelor’s Degree (BE, B.tech, BCA, MCA)
- Should have 6-9 years’ IT experience
- Extensive experience in the implementation, administration and configuration of BMC Remedy ITSM Applications, Integrations, Customizations
- Experience on Windows/UNIX/LINUX operating systems and ITIL framework is an advantage.
- Good knowledge of Cloud Technologies, networking and database concepts
- Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
- Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
- Effective communication skills in English & German (verbal and written).
- Willing to work in shifts, weekend and on-call support will be required.
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