Citi Group Production Support Lead -Vice President - PUNE 

India, Maharashtra, Pune 

242054116

Responsibilities:

Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
Provide Root Cause Analysis (RCA) post restoration of service
Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasksReview requirement documents, define hardware requirements and update processes and procedures as necessary
Ensure ongoing compliance with regulatory requirements
Responsible for applications dealing with the overall operating system
Conduct project related research
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.

Qualifications:

14-16+ years of extensive experience in role centered around given JD & with a proven track record of exposure on production environments, handling production issues , technical team management, Handling production issues and escalation management.

In-depth knowledge on handling major incidents and high severity tickets , follow-up for root cause analysis and end to end closure with permanent resolution.

Technology platform products knowledge on Middleware product suits- Confluent/KAFKA, Websphere MQ, Tibco, Content Management, ECS- Openshift /containerization/Pods, Websphere Application Servers, tomcat, Weblogic etc.

Hands on knowledge on tools like : ITRS, AppDynamics,Udeploy, Starfleet, Service now , pro duction alerts , Autosys, Problem task, KB articles, ITIL framework, Linux and Unix operating commands .

Ability to drive operations with analytical tools, benchmarking activities and best practices.

Experience in a Financial Services or large complex and/or global environment preferred.

Effective written and verbal communication skills.

Effective analytic/diagnostic skills.

Ability to communicate technical concepts to non-technical audience.

Participate and engage stakeholders to provide Root Cause Analysis (RCA) post restoration of service.

Implement and test Heath checks approaches, simplify complex processes and assist with the automation of repetitive tasks.

Provide direction to production support team members in helping to resolve issues by engaging right technology counterpart L2/L3.

Ensure ongoing compliance with regulatory requirements.

Has the ability to operate with a limited level of direct supervision and mitigate organization goals.

Can exercise independence of judgement and autonomy in line with available guidance and SOP’s.

Bachelor’s/University degree/ Master’s degree .

Technical / Functional Proficiency: Strong production support knowledge and SOP Automation implementations.

Additional Job Description

· Puts clients first by anticipating, understanding, and exceeding their expectations and needs

· Acts as a trusted partner to clients by delivering superior advise, products and services

· Drives innovation, competitive differentiation and speed to market by actively learning

· Exemplifies global leadership by embracing unique perspectives from across the organization

· Challenges self and colleagues to higher levels of performance by actively listening and engaging in constructive dialogue

· Treats people with respect and assumes the intentions of others are based on common goals and shared purpose

· Exhibits confidence and agility in challenging times

· Sets the standard for the highest integrity in every decision

· Has the courage to always do what’s right and the humility to learn from mistakes

· Sets goals and measures progress to ensure the organization is focused on ethics, execution, and results

· Expects self to consistently meet/exceed expectations

Time Type:

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