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Teva Graduate Trainee India, Karnataka, Bengaluru 242046701
10.11.2025
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How you’ll spend your day
- Perform initial problem determination (level 1) in support of scope of services with related hardware, software and services support.
- Provide in-scope technical advice and guidance, trouble shoot end users queries / issues and advise potential resolutions within specified KPIs and metrics.
- Handle service entitlement failures associated with requests for in-scope services.
- Assign records to other support groups, as and when required.
- Act as service desk's advocate when dealing with other support / resolver groups.
- Initiate the service outage procedure, update VRU status messages with outage information, as required.
- Process requests for password resets and manage the requests to satisfactory completion.
- Accurately log all interactions via established business processes and tools.
- Understand and contribute to the improvement of various performance metrics.
- Update inventory for software licenses, hardware and reporting.
Your experience and qualifications
- 0-1 year experience as a technical service desk agent
- Excellent logical reasoning, troubleshooting and problem determination skills
- Strong communication (verbal and written) skills
- Knowledge and experience with Remote takeover tools.
- Work in office is required (No work from home option)
Reports To
In process of validation
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