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IBM Assistant Manager - Payroll 
India, Karnataka, Bengaluru 
241009717

16.09.2024

Your Role and Responsibilities
As Lead Service Associate -Payroll, you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes.
  • Process payroll data in accordance with legal, IBM and the customer requirements related to personal data protection
  • Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls)
  • Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments)
  • Carry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepancies
  • Monitor execution of compliance activities if required
  • Perform any activities related to electronic payslips handling
  • Communicate any risks to payroll process or deadlines in accordance with escalation paths
  • Interact with employees, client, payroll stakeholders or third party providers to process payroll data and ensure the correct and timely pay
  • Report the status of payroll cycle in a timely and accurate manner
  • Support year end processes or any other country specific processes not related to monthly payroll cycle
  • Initiate and actively supporting any continuous improvement activities or other process and/or tools improvements using the existing change management channels


Required Technical and Professional Expertise

  • 6-8 years’ experience in payroll operations for any International IT / ITES Company
  • Good communication skills in English both oral & written
  • Strong knowledge of MS Excel and MS Word
  • Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
  • Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
  • Effectively Works with Others – Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
  • Excellent Customer Service skills – ability to communicate to all people at all levels within the organization.
  • Proven experience in People management will be an added advantage.
  • Must have the ability to resolve difficult customer service issues
  • High degree of numeracy skills with meticulous attention to details Team work – the ability to work well within the team is key to this role


Preferred Technical and Professional Expertise

  • Ambitious individual who can work under their own direction towards agreed targets/goals.
  • Ability to work under tight timelines and have been part of change management initiatives.
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Enhance technical skills by attending educational workshops, reviewing publications etc.