Rsa RSA - Consultant Customer Success Engineer - French Speaker 

Egypt, Cairo, New Cairo City 

240802442

Roles & Responsibilities:

• Deliver post sales implementation to customers through the initial setup, configuration of product/Cloud solution.
  
• Help customers quickly realize the value of their purchase and ensure smooth deployment.
  
• Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practices.
  
• Maintain deep product knowledge and provide proactive Demos, workshops and guidance to educate customers on new product features, functionalities, and best practices.
  
• Ensure internal customer advocacy by acting as the voice of the customer gathering and providing feedback to product and engineering teams to improve product features and performance.
  
• Help customers unblock any technical challenges throughout the journey
  Engage with customers to review their usage, provide recommendations for improvement, and educate them about new features and updates.
  
• Build strong, long-lasting relationships with customers by understanding their business needs and challenges. And working with key stakeholders to ensure they meet their goals.
  
• Ensure cross-functional collaboration by working closely with the sales team to understand customer requirements and ensure the product set up and configurations aligned with the customer expectations.
• Work with account management teams to highlight any upselling or cross-sell opportunities. Identify opportunities to increase product adoption and promote new features to customers

Required Skills:

• 10+ years of experience with 4+ years minimum in customer success or presales roles.
  
• Strong interpersonal skills, customer handling and customer relationship management skills.
  
• Strong technical expertise and understanding of business solutions
  
• Strong executive communication skills.
  
• Customer-focused mindset with a passion for driving product adoption and be proactive in identifying and addressing their needs/goals.
  
• Ability to work cross-functionally with teams such as sales, product, and engineering.
  
• Time Management Skills as CSE will work on multiple customers and issues simultaneously, requiring strong organizational and time management skills.
• Engineering degree is preferable.

Technical Skills:

• Network concepts (DNS, Load Balancers, Virtual Networks, Firewalls) *CCNA preferred*
  
• Security (Zero Trust Model, Encryption and certificates, Compliance)
  
• Cloud solutions (AWZ, Azure, SaaS, SSO, SCIM API)
  
• Identity and Access Management (MFA , SSO, SAML, OAuth, OIDC connect)
• Linux
  
• Active Directory