Salesforce Specialist Solution Engineer - Service Cloud 

Germany, Bavaria, Munich 

239739224

Job Category

Job Details

• Gets excited by amazing technology?
• Loves to nut-out an awesome solution to a complex problem?
• Likes translating business objectives into enticing and actionable recommendations?
• Loves helping people with great solutions?
• Enjoys presenting to and working with customers, and helping drive the right business outcome?

As Specialist Solution Engineer, also known as a "Pre-sales Consultant," you'll be a key player - a solution advisor - in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure. You will be part of the EMEA Central Solution Engineering team and work in the area of Service Cloud covering Germany and Austria .
Responsibilities:
* Lead discovery workshops and technical discussions with clients to gather customers’ needs, identify pain points, and propose effective Service Cloud solutions.
* Deliver product-, technical-, and security-related responses on RFPs/RFIs
* Build and present appealing demos of Salesforce Service Cloud products including solution concepts to key decision-makers to address their business issues and needs showing business value.
* Keep up-to-date in technology trends and innovations as well as Salesforce products and sales programmes to acquire and maintain the knowledge vital to be effective in the position
* Lead the solution side of the sales cycle
* Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.
* Willingness and flexibility to travel as needed mainly in the DACH regionRequired Qualifications:
* Understanding the business requirements of customers in the content of service, within multiple industries andtranslating/presentingthose needs into a compelling vision and roadmap for our customers.
* Track record (5+ years) of solution engineering, consultancy, delivery or training success for a software solution organisation.
* Confirmed time management skills in a dynamic team environment.
* Inquisitive, practical and passionate about technology and sharing knowledge.
* Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles.
* Excellent communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
* Fluency in
German and English
* Having existing Salesforce product knowledge and certifications is a plus, but not mandatory. Salesforce offers an extensive onboarding programme to ramp up your pre-sales skills, technical skills & introduce you to our way of working.
* Good and deep understanding in the area of AI and Data

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