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JPMorgan EMEA Markets Equities Senior Auditor – Associate 
United Kingdom, England, London 
23964450

Yesterday


As a Client Service Analyst(Ask JPMC Help Bar)

Job responsibilities

  • Provides in person assistance such as addressing inquiries, troubleshooting challenges, as well as gathering feedback and insights that will be relevant to the product and servicing teams
  • Drives product adoption through training and awareness initiatives
  • Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs
  • Proactively gets involved with location-specific events and priorities to support employees

Required qualifications, capabilities, and skills

  • Relevant experience or equivalent expertise in customer success or a relevant domain area
  • Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed
  • Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner
  • Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
  • Proficient in using virtual communication tools and technology platforms.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to work independently and as part of a team.
  • High level of professionalism and attention to detail