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Armis Technical Account Manager Australia 23693191
21.09.2024
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- Driving Armis adoption and implementation plans for our platinum-level customers and be accountable for Armis value delivery
- Understand how our customers are utilizing the Armis platform and recommend additional features that can be leveraged to improve their security posture
- Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
- Work side by side with a Customer Engagement Manager (CEM) to drive the customer journey forward, while being accountable to the customer success
- Serve as a customer advocate to guide other resources at Armis towards achieving customer goals
- Ensure customer deployment and configuration align with business use cases. Validate that use cases are appropriately captured and delivered in a timely manner
- Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
- Providing technical subject matter expertise where applicable according to the TAMs’ area(s) of proficiency
- Collaborating with Engineering, Product, Support and Sales teams to drive account success
- Australian citizenship required
- B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
- 5+ years of experience in a customer facing role building relationships with customer stakeholders
- 5+ years experience in a network engineering, architecture, support, or network design capacity
- Must have strong formal presentation and effective communication skills for multiple levels within the organization
- 3+ years experience working in Security/IT/Healthcare/ICT environment
- Familiarity with network protocols seen in either biomedical, OT/ICS, or corporate IT settings
- 5+ years of experience in relationship building role including service delivery or account management in a post and/or pre sales environment
- Familiarity with various Healthcare/ICT devices and manufacturers
- Familiarity with Healthcare/ICT applications and their architecture
- Experience securing IT/ICT/medical devices or implementing a security program in a Enterprise/healthcare/ICT organization
- Familiarity with scripting languages (Python preferred)
- Ability to travel regionally as needed (up to 20-25% per quarter)
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