JPMorgan Payment Lifecycle Associate - Billing Operations 

India, Maharashtra, Mumbai 

236005443

• Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Payment Lifecycle Associate within JPMorgan Chaseyou will support the end to end billing process for the Global business units within Corporate and Investment Banking, Markets and Investor Services. Primary functions include account and product setup, customer master data maintenance primarily related to pricing/rates, validation of data inputs into the core billing applications, invoice production, application, validation & delivery.

Job Responsibilities:

• Understand billing processing, including payments settlement processes, reconciliation, and contribute to robotic process automation for Treasury Services Billing Operations.
• Understand, develop, and implement automation or efficiency solutions for manual processes. Coordinate and participate in process improvement initiatives.
• Partner with Reconciliation and Finance teams, ensuring all clearing standards are upheld within SLAs.
• Manage all payment-related material and processes within SLA and ensure accuracy.
• Research and resolve out-of-balance conditions in Payment-in-Process (PIP), General Ledger (G/L), and Nostro accounts owned by TS Billing Operations.
• Provide functional support to colleagues, including training, coaching needs, and process escalations.
• Support and deliver assigned operations objectives and key results.

Required Qualifications, Skills and Capabilities:

• Citizen Developer Tool Sets – Advanced knowledge of Alteryx, Tableau, or UIPath
• Minimum 3 years of experience processing in a complex operation.
• Analytical – Independent, logical problem solver with ability to synthesize data, identify trends, and project outcomes. Demonstrates analytical and problem solving abilities while possessing a mindset of accuracy and attention to detail.
• Fast Paced Multi-Tasker – Ability to organize and prioritize multiple projects and responsibilities with accuracy, attention to detail and limited supervision with very short turnaround times. Demonstrates ability to react quickly and decisively in high stressed situations.
• Interpersonal – Strong written and verbal communication skills with ability to influence and work collaboratively with diverse/cross-functional teams. Develop and maintain effective relationships with a wide range of stakeholders.
• Presentation – Ability to create presentations for all levels of management and effectively report with an executive presence. Experience creating complex reporting with compelling key messages
• Risk & Controls – Ability to work with audit, compliance and regulatory constituencies to manage work in accordance with established procedures. Demonstrates accountability for work processes and the associated risks and controls. Demonstrates ability to raise issues to relevant stakeholders or management with respect to the control environment
• Project Management - Ability to lead an initiative, prioritize work and meet deadlines. escalating any issues to management
• Bachelor’s Degree

Preferred Qualifications, Skills and Capabilities:

• Alteryx certification
• Bachelor’s Degree, preferably majored in Finance, Economics, Statistics, Math, Business Administration, or Computer Science
• Accounting, G/L, SAP system and payment processing knowledge is a plus.
• Flexibility working on occasional APAC shift
• Billing Operations and TS Operations experience is a plus.