JPMorgan Client Service Account Manager - Associate 

United Kingdom, England 

235659090

Job responsibilities

• Be responsible for the client experience across all aspects of their day-to-day relationship with JPMorgan Payments.
• Maintain an accurate and active service temperature check for all clients within the portfolio.
• Identify and remediate service issues that impact the client, and escalate potential risks associated with client activities.
• Understand the organizational structure to communicate and remediate client-impacting issues promptly and effectively.
• Understand the client's business to anticipate their servicing needs and provide appropriate support and solutions (become the client's champion).
• Assist in developing and executing jointly agreed service plans that focus on process improvements for clients.
• Promote the use of our electronic service tools to allow clients to easily find the payment-related information they require, and participate in and support Payments business initiatives that will positively impact the client experience.

Required qualifications, capabilities, and skills

• Strong Customer-facing / relationship management experience in similar area
• Excellent verbal and written communication skills, including executive communication skills
• Ability to develop and mobilize internal network, key stakeholders and associated resources
• Keen interest in the Banking digital technology transformation agenda
• In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Knowledge of AI/LLM/Alteryx