Citi Group Business Traveler Support Analyst 

United States, Florida, Tampa 

234749535

Basic Functions:

• Respond to CBET requests that are submitted through the HR Help Center. This includes ongoing monitoring from case creation to case closure and ensuring the information in the case is complete and that the appropriate documentation has been provided
• Answer CBET inquiries via a shared mailbox
• Work closely with country partners, including global payrolls, to ensure end-to-end compliance of program
• Provide verbal and written feedback to questions from vendors, employees, and global partners
• Perform validation checks on employee data and update as necessary
• Analyze data and metrics in Excel using pivot tables, vLookup, and other advanced features
• Manage critical and time-sensitive issues to ensure program compliance
• Participate in additional project work as needed

Qualifications/Skills:

• 4 Year college degree
• 0-2 years relevant experience
• Excellent written and verbal communication skills.
• Experience with Service Now functionality preferred
• Prioritizes work in alignment with organizational and departmental goals and acts in accordance with business strategies and policies
• Ability to operate in a team environment, working efficiently in a multi office/time zone/cross-cultural environment and countries
• Proficient user of MS Office products (Word, Excel, Outlook, etc.) required

Anticipated Posting Close Date:

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