Capital One Work Home Bilingual Spanish Senior Customer Coordinator 

United States, Virginia, Richmond 

233711756

Responsibilities:

• Manage inbound and outbound collection and recovery calls

• Service customers in English and Spanish

• Perform account level research

• Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities

• Become familiar with and follow Company guidelines and procedures (computer based training, class-room training, timecards, e-mail, training, etc)

• Attend team meetings

• Update account information and complete appropriate documentation to ensure accurate reporting on accounts

• Consistently meet or exceed the required business metrics on a month to month basis and adhere to regulatory requirements

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 3 years Customer Service or Call Center experience

• At least 1 year of experience using Google Suite or Microsoft Office

• Fluent in Spanish and English

Preferred Qualifications:

• At least 4 years Customer Service or Call Center experience

• At least 1 year of experience in the Financial Industry

• At least 1 year of Collections experience

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that isnotsupplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Work from Home Location Requirements

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.